Ongoing Support
This includes on-site, remote, emergency, and strategic expertise.
On-site Care
- On-site support time tailored to your specific needs
- Primary and backup engineer assigned to you to ensure consistency in the personnel serving you
- Evaluation of backups, anti-virus, updates, patches, and error messages proactively
- Technical liaison between church and vendors such as church management systems and internet service providers
Remote Care
- Access to web-based ticket tracking system for documenting issues and requesting assistance
- Access to help desk professionals for quick and critical issues between on-site visits
Emergency Care
- Emergency response to work-stoppages caused by a machine failure either by phone, remotely or on-site if needed
Strategic Expertise
- Industry guidance for purchase of hardware, software, mobile devices, services, internet and phone providers, etc…
- Assistance in planning and implementing office moves
- Disaster planning/recovery
- IT budget preparation